Terms of use & Privacy policy

Terms of Use and Privacy Policy

Boarding Procedure

Passengers are required to arrive at the departure point at least 30 minutes prior to the scheduled departure time.
Please ensure you carry a valid passport or national ID card, as these may be requested for boarding the boat and for entry to the archaeological site.

Ticket Purchases

Tickets for passengers may be purchased through the following channels:

Via our website: www.delostours.gr
At our company's ticket offices, located at the Old Port of Mykonos (departure point).
From any of our affiliated tourist offices or travel agencies.

Lost Tickets

In the event of a lost ticket, the passenger must purchase a new ticket to proceed with the journey.

Itinerary Delays

The company assumes no responsibility for delays, deviations, or cancellations of scheduled services caused by adverse weather conditions, directives from Port or Ministry Authorities, or other force majeure events. These measures are taken to prioritize passenger safety. If the scheduled service is canceled due to factors within the company's responsibility or force majeure events, passengers will be entitled to a full refund of their ticket price.

Itinerary Cancellations

The company reserves the right to cancel any service due to adverse weather conditions or insufficient passenger numbers.

Cancellation Policy

Boat Tickets Only

Full Refund: Available if the cancellation is made at least 7 days prior to the scheduled departure.
No Refund: If the cancellation occurs within 7 days of departure or on the day of travel.
Post-Tour Cancellations/No-Shows: No refund is applicable for cancellations after the scheduled tour date or for passengers who do not show up.
In the event that departures to Delos are canceled due to weather conditions, the ticket may either be rescheduled for an alternative date or fully refunded.
If other local services (such as ferries from neighboring islands or cruise ships) are affected, but the Delos departure proceeds as planned, no refund will be provided.

Audio Tour & Boat Tickets

Full Refund: Provided if canceled at least 7 days before departure.
No Refund: For cancellations made within 7 days of departure or for same-day cancellations.
Post-Tour Cancellations/No-Shows: No refund is provided after the tour date or for no-shows.
If departures to Delos are canceled due to weather conditions, the audio tour may either be rescheduled or refunded in full.
No refunds are provided if secondary services are disrupted but the Delos departure proceeds as scheduled.

Organized Guided Tours

Full Refund: If cancellation is made at least 7 days before the scheduled departure.
No Refund: For cancellations less than 7 days before departure or for same-day cancellations.
Post-Tour Cancellations/No-Shows: No refund is available for cancellations after the tour date or no-shows.
If the tour is canceled due to weather conditions, the tour may be rescheduled or refunded in full.
No refund will be provided if secondary services are disrupted but the Delos departure proceeds as planned.

It is important to note that tours are sold as a complete package; therefore, prices remain fixed and are not subject to change based on entrance fees to the Delos archaeological site.

Private Guided Tours

Full Refund: If canceled at least 3 weeks prior to departure.
No Refund: For cancellations made within 3 weeks of departure or on the day of travel.
Post-Tour Cancellations/No-Shows: No refund is provided after the tour date or for no-shows.
In case of cancellations due to adverse weather conditions, the tour may either be rescheduled or fully refunded.
If secondary services are affected, but the Delos departure proceeds, no refund will be provided.

Boat Charter Cancellation Policy

A 30% deposit of the total amount is required to confirm the reservation.
The remaining balance must be paid no less than 4 weeks before the scheduled departure.

Refunds for cancellations are provided as follows:

Up to 2 months before departure: 100% refund.
2 months to 4 weeks before departure: 50% refund.
Less than 4 weeks before departure: No refund.

Force Majeure

In the event of a trip cancellation due to force majeure (e.g., extreme weather, war, strikes, or natural disasters), and if rescheduling is not possible, the company will refund either the deposit or the full amount (if already paid).

Chargebacks

Should we receive a chargeback or payment dispute (e.g., PayPal dispute), your service or contract will be suspended without notice. A €50 chargeback fee, along with any outstanding balances, will be required. We encourage you to contact us directly for any billing issues rather than initiating a chargeback. Fraudulent chargebacks or disputes are considered illegal and will not be accepted.

Tariffs, Other Charges, and Discounts

Transportation to and from Delos

The ticket price includes transportation to the destination port and applicable legal charges (e.g., VAT, port fees).
Discounts:
- Infants and toddlers (up to 6 years old) travel free of charge.
- Children (6 to 12 years old) receive a 50% discount on the fare.

Audio Tour to Delos

Each QR code is valid for one participant and grants access to a self-guided audio tour through our downloadable app.
Included: Self-guided audio tour available in English, French, Spanish, Italian or Portuguese, offline content (text, audio narration, and maps) to avoid roaming charges.
Not Included: Entrance fees to the archaeological site (currently €8 per person), live guide, smartphone or headphones, food or drinks, hotel pick-up, or drop-off.

Instructions:

Scan the QR code
Choose your language
Click Book Now
On the page that will open, click Download Your Audio tour
Browser, will redirect you to your device’s App Store (IOS) or Play Store (Android)
Download CLIO MUSE TOURS APP
Open the App
When you are prompted to sign in, click on the Skip button
If the app doesn’t automatically download your tour, please go back to your browser and click on the Download Your Audio tour again, in order to be redirected to the App again, where your tour will start downloading.

Know before you go:

This is a downloadable self-guided tour for your smartphone, accessible through our app. No live guide will accompany you. No VR/AR is included
Please also check your spam folder
An Android (version 5.0 and later) or IOS (version 15.0 and later) smartphone is required. The audio tour is not compatible with Windows Phones, iPhone 6/6 Plus or older, iPod Touch 6th generation or older, iPad 4th generation or older, iPad Air 1st generation, iPad Mini 3rd generation
You will need storage space on your phone (100-150MB)
Mobile signals may be weak at the site. Download your audio tour on your smartphone prior to your visit to fully enjoy it
Ensure that your smartphone is fully charged and that you bring your earphones
It is forbidden to swim at the coast
It is also recommended that you wear comfortable shoes, hat and sunscreen

Organized Tour to Delos

The tour package includes:

Round-trip boat transfer.
Entrance fee to the archaeological site.
Authorized tour guide.
Wireless tour guide system (provided free of charge, subject to weather conditions).

Safety Regulations Onboard

The carrying of firearms, explosives, and other dangerous items is strictly prohibited.
Smoking is prohibited in all indoor areas of the vessel.
Passengers must comply with all safety regulations and crew instructions during the journey.

Baggage, Valuables, and Money

The company is not responsible for any theft or loss of money, baggage, valuables, or other personal items onboard the vessel.

Pets

Pets are allowed on the outdoor deck but must remain on a leash and wear a muzzle when moving around the vessel.
Passengers traveling with pets are responsible for their pets' care, safety, and hygiene, and must carry a valid health certificate.
Assistance animals are permitted in all areas of the boat.
Pets are not permitted at the Delos archaeological site.

General Information

Passengers must adhere to all safety and public policy regulations onboard. They should follow the Captain’s instructions and contact crew members in case of issues during the journey.

Privacy Policy (GDPR Compliance)

We are committed to protecting your privacy in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679. Your personal data is processed in line with Greek and EU laws governing the protection of personal data.

Data We Collect

Personal information may be collected when you contact us, visit our website, or order our services. This may include:

Name, address, email, phone number, IBAN, age, date of birth, and nationality.
Information obtained directly or indirectly through website usage, cookies, and third-party advertising networks.

Use of Your Data

We process your personal data based on your consent for the following purposes:

To process and fulfill your orders.
To provide personalized services and keep you updated on relevant offerings.
To process payments and detect fraud.
To respond to your inquiries and resolve any issues.
To comply with our Privacy Policy.

Disclosure of Your Data

We do not share your personal data except:

With your consent: When explicit consent is provided.
For external processing: With trusted third-party partners or businesses for processing services on our behalf.
For legal purposes: When required by law or governmental authorities.

Security

We take necessary precautions to protect your personal data both online and offline. All debit/credit card transactions are processed via Alpha Bank’s electronic payment platform with SSL encryption. Our employees have limited access to your data and are regularly updated on data protection practices.

Cookies

We use cookies to enhance your experience on our website. Cookies help us analyze usage patterns anonymously and ensure a better user experience.

Notification of Changes

We will notify you of any changes to our Privacy Policy through this page. Rest assured, any changes will not affect the handling of your personal data in a manner inconsistent with this policy.